Executive Team

Pam Wagner
SVP & National Practice Leader
Workers’ Compensation
(215) 600-0749

Pam Wagner has over 25 years of specific Workers’ Compensation product line experience at 2 major insurance carriers, spending 17 years in executive management positions responsible for a national Workers’ Compensation underwriting organization. Pam co-authored AIG’s Internet Workers’ Compensation product, which included development of rates, rules and forms. Pam led the implementation of state specific strategies that focused on profitability, consistency, streamlining processes, distribution, customer service and strong renewal retentions. Pam’s last position at AIG was Vice President Workers’ Compensation Product Line Executive with responsibility across all of AIG for Workers’ Compensation underwriting compliance for the organization.

Dan Auslander
SVP & Professional Lines Practice Leader
Professional Lines
M: 609-610-4856

Dan Auslander has held underwriting and operations positions of increasing responsibility over the past 25 years most recently serving as Director of Operations and Business Development at Ambridge Partners LLC.  Prior to Ambridge, Dan’s professional experience includes 18 years service at CNA Insurance as a Vice President with leadership responsibility for Private Company and Not for Profit Management Liability as well as various Professional Liability programs. Dan is a former President and Trustee of the Professional Liability Underwriting Society (PLUS). In 2012, Dan received the Founders Award for lasting and outstanding contribution to PLUS.

Susan Rivera
President & Chief Executive Officer
(215) 600-0741

Susan Rivera has held numerous leadership positions within the insurance industry over the past 20 years, most recently having served as President of QBE Specialty Insurance Division and Chief Actuary of QBE the Americas. Susan was responsible for the management of $2B GWP in program business with over 80 programs written by 65 partners. Prior to QBE, Susan served as President of ACE USA Group after spending 15 years at AIG where she started in the actuarial department, and progressed to positions of increasing responsibility, with her last assignment being President of American Home Assurance Company. Susan’s vast specialty underwriting and actuarial experience have kept her focused on developing and maintaining portfolios of the highest underwriting integrity and profitability.

Ken Hagen
SVP, Chief Financial & Information Officer
(215) 600-0743

Ken Hagen has over 25 years of strategic systems management and software development at AIG, Dynax Solutions and Deloitte & Touche. Ken joins V3 from AIG, where he held various Senior Technology Officer Positions, including Senior Information Officer (Divisional CIO) for Excess Casualty, Workers’ Compensation, Domestic Legal Services Group and Domestic Underwriting Resources Division. Ken enjoyed IT ownership of all AIG domestic underwriting workers’ compensation systems supporting more than $8B in GWP. This included responsibility for all workers’ comp regulatory filings systems. Ken also was responsible for AIG’s 2 largest domestic web-based broker facing quote and bind solutions, supporting $0.75B in new business annually.